Terms of Use & Platform Policies
Version 1.0 • Effective Date: 8 August 2026
1. TERMS OF USE
1.1 Acceptance
By downloading, accessing, registering for, or using the FixItMyMachine application, website, or related services (“Platform”), you agree to these Terms, the Privacy Policy, and any additional policies displayed within the Platform. If you do not agree, do not use the Platform.
1.2 Platform Role
FixItMyMachine provides technology and workflow infrastructure for industrial service jobs. Depending on the applicable workflow, users may create jobs, review job details, communicate service requirements, process payments, verify completion, and maintain digital records. FixItMyMachine does not itself guarantee the technical outcome of any repair or maintenance service unless expressly stated in writing.
1.3 User Categories
The Platform supports Service Professionals (mechanics) and Clients (business users). Users must provide accurate information and must not impersonate others.
1.4 Eligibility
Users must have legal capacity to enter into a binding agreement under applicable law. Authorized representatives represent they have full power to bind their entity.
1.5 Account Security
Users are responsible for their login credentials, OTPs, device security, and activity conducted through their account. Users must immediately report unauthorized access or suspected compromise.
1.6 Service Jobs & 1.7 Client Approval
Service Professionals are responsible for job scope, pricing, availability, and qualifications. Clients are responsible for providing safe site access and machine details. A job becomes confirmed only when the approval step is completed in the Platform.
1.8 - 1.10 Payments, OTP Verification & Payment Release
- Payments: Payment before or during a job is processed through available payment gateways. FixItMyMachine routes, holds, or releases funds as per workflow terms.
- OTP Verification: Where OTP verification is enabled, the OTP evidences a completion event. Users must not fraudulent share or misuse OTPs.
- Payment Release: Funds are released to the mechanic wallet following completion events. Fraud checks, gateway issues, or legal holds may delay settlement.
1.11 Disputes
Users should use the Platform dispute channel with job IDs, photos, invoices, and evidence. FixItMyMachine reviews records but does not guarantee specific outcomes.
1.12 Cancellation
Cancellation, rescheduling, and refund charges depend on stated job terms, timing, and displayed confirmation terms.
1.13 Service Quality & 1.14 Parts & Consumables
Service Professionals must perform work with lawful qualifications and safety practices. Unless expressly included, parts, consumables, travel, accommodation, and taxes are extra.
1.15 Prohibited Conduct & 1.16 Suspension
Unlawful activity, fraud, fake jobs, payment manipulation, threats, malware, or bypass of platform controls are strictly forbidden and will lead to immediate account termination and fund withholding for legal investigation.
1.17 Intellectual Property & 1.18 User Content
The Platform, software, logos, databases, and materials are protected. Users grant FixItMyMachine permissions to host and transmit submitted job content and invoices for service operations.
1.21 Limitation of Liability & 1.23 Governing Law
FixItMyMachine is not liable for indirect, incidental, or consequential business losses. These terms are governed by the laws of India under appropriate court jurisdiction.
3. PAYMENT, CANCELLATION & REFUND POLICY
3.1 Payment Confirmation & 3.2 Gateway Processing
Applicable fees, taxes, and advance payment details are displayed prior to booking. Transactions processed via third-party gateways may experience bank delays or security checks.
3.3 Refunds & 3.4 Cancellation Rules
Refund eligibility depends on job status and cancellation timing. Approved refunds will normally be returned to the original payment source or wallet within standard banking processing cycles.
3.5 Disputes & Chargebacks
Users must contact FixItMyMachine support before initiating a bank chargeback so the issue can be resolved amicably through official platform logs.
4. COMMUNITY / USER CONTENT POLICY
Users must not upload or transmit content that is unlawful, abusive, fraudulent, or infringing. Ratings and reviews must be based on genuine service experiences and must not be manipulated or bought.
5. GRIEVANCE & SUPPORT FRAMEWORK
For platform grievances, please email support@fixitmymachine.com or call helpline +91 9211086320 including registered phone number, Job ID, transaction ID, and description.
6. OPTIONAL INSURANCE / JOB PROTECTION
If an insurance or job-protection add-on is offered, coverage, exclusions, and claims will be governed by the licensed insurer's policy terms. FixItMyMachine does not guarantee claim approvals unless agreed in writing.